Quality is our driving philosophy, the quality of our people, our products and most importantly, the quality of the services we provide.

Fed up with poor cleaning?

We built our business in your market. We don’t use tricks to get you locked into a contract where cleaners do the minimum without improving and maintaining your building’s surfaces. We’ve developed successful ongoing relationships with our clients by delivering much more than just an attractive price.

We’ll carefully tour your site, and sit down with you to determine what your specific needs and challenges are. Our team closely examines your facility and factors recommendations and costs into a detailed proposal. We’ll highlight service gaps and lay out opportunities for improvement. We offer clients innovative interactive management systems designed to track client needs and the quality of our services. Let us show you how to take your facility to a new level of service by finding cost productivity in areas you may have overlooked.

No matter where you are or what you need, our team will customize your building maintenance contract to get you the best results at the most competitive price. We never compromise on value and service.

Interactive Management Systems

Nothing falls through the cracks.

Superior quality and service are just buzzwords unless they’re backed by metrics. That’s why we offer our clients innovative real-time management systems designed to track client needs and the quality of our services. Find out how you can monitor our performance and see how our services translate into direct benefits to you and your tenants.

Customer Satisfaction Manager

We’re not satisfied until you are. That’s why we’ve designed a unique web-based Customer Service Manager to give clients the ability to send online requests and comments directly to a Waterford representative. If there’s anything we can do to make your building a cleaner, safer working environment, we want to know about it.

Here’s how it works. Every client is assigned their personal login to a confidential client portal on our website. Once logged in, clients can access a list of buildings through our Customer Satisfaction Manager. A few simple clicks allow managers to view a service history for their building(s) and submit action requests or comments. Once we’ve received your comment or request, we’ll take appropriate action and let you know how we’ve satisfied your needs.

Quality Assurance Manager

We’re proud of the work we do. That’s why we’ve designed a unique web-based interactive Quality Assurance Manager to give our clients the ability to track and comment on our performance reports online. If you think anything’s been swept under the carpet, we want to be the first to know about it.

Here’s how it works. Our clients receive email notifications of upcoming building inspections. While our inspector is on site, we’ll complete a detailed inspection report and file it electronically to a confidential client portal on our website. The client is immediately notified by email that the report is posted online and ready for review. Clients can login in and review, re-score and comment on anything in the report. The feedback instantly comes back to Waterford. Once we’ve received your review, we’ll take appropriate action and let you know how we’ve satisfied your needs.