CIMS is the first consensus-based management standard that outlines the primary characteristics of a successful, quality cleaning organization. ISSA’s Cleaning Industry Management Standard is a general framework that is designed to assist cleaning organizations in developing quality, customer-centered organizations. Perhaps the most important characteristic of the Standard is the fact that it is non-prescriptive and based on universally accepted management principles that are the hallmarks of successful organizations. The Standard, therefore, does not require, recommend or otherwise endorse any particular process or product and allows individual organizations flexibility in choosing the most effective ways in which to meet their management requirements. The purpose of this Standard is to set forth the policies, processes, procedures, and supporting documentation that guide cleaning organizations in establishing customer-centered organizations. 

Waterford Services was certified with honours in June 2015 to the Cleaning Industry Management Standard (CIMS) and with honours to the Cleaning Industry Management Standard for Green Buildings (CIMS-GB). The assessment process inspired all areas of the business to evaluate existing processes refining and adapting them to be more comprehensive, efficient, and cost effective. 

The CIMS-GB certification qualifies Waterford Services to perform services in all LEED designated facilities.


Over 600 of Toronto’s most influential Property and Facility Managers, Developers, Leasing Agents, Service Providers, Industry Influencers and Commercial Real Estate Professionals in its membership roster, representing 80 per cent of all commercial and industrial real estate companies in the Greater Toronto Area and beyond.


The leading trade association for the cleaning industry worldwide, a membership that includes more than 7,000 distributor, manufacturer representative, building service contractor, in-house service provider, and associated service members.